Comcast Demands Silence from Customer for Refund

Philadelphia Inquirer: Just days after Comcast’s highly publicized come-to-contrition moment on how it plans to fix its customer-service failings comes a report that Comcast demanded silence from a customer in return for a $600 refund. If true, it’s horrible news for consumers and an embarrassment for the company. You can’t totally hide your failings, but some companies go a long way toward trying to bury the evidence. Is Comcast really trying to join that club?